by author Linda Kohanov

People were really thinking, ‘this is it; this makes so much sense; this is what I’ve been struggling with; this is why I’m clashing with the people I don’t get along with.’ The Five Roles model took all the personal-ness out of conflicts, misunderstandings, and differing leadership styles. It inspired people to move forward in a constructive, mutually-supportive way.

— Holly Harris Reid, Human Resources Director, Best Friends Animal Society, Knab, Utah
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